Visitor Experience Assistant (Annualised: 1250 hours)

Visitor Experience Assistant
Part-time, Annualised: 1250 hours per year – London
£18,500 per annum

About Us

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story – past, present and future – using the stories of its people and our collections to engage, inform and inspire.

What We Are Looking For

The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract.

We are looking for an enthusiastic, passionate team member who understands and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:
Proactive response to ensuring the highest possible visitor standards are maintained.
Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
Supporting activities, events, general museum operations and processing visitor bookings at admissions.
Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.