Head of Venues & Systems Operations

  • Contract
  • London

British Film Institute


  • Job Title: Head of Venues & Systems Operations
  • Salary: £50k+
  • Hours:
    Full time
  • Artform: Film
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Tue, 21 Jul 2026

  • Location:

    London

Job Summary

We are looking for an experienced Head of Operations who will oversee the day to day running of the Southbank & IMAX operations. In addition, the role will oversee the Systems Team, ensuring the successful programming of the Southbank & IMAX ticketing & retail systems.

Job Description

To lead on operational activity across BFI Venues ensuring the best customer journey, compliance and standards. To ensure the smooth running and response to ad hoc adverse events (short or long term) and lead on the coordination of on-site activity across departments to ensure that any impact on visitors is managed safely & effectively.

Leadership and day to day management of the BFI customer facing teams both in-venue and externally for Southbank, IMAX and Festival programmes, ensuring clear planning maximising income generation.

To ensure the daily delivery of the BFI Membership programme, driving income generation, maximising retention and delivering acquisitions.

To manage the BFI’s Ticketing Systems, both in venue and externally to deliver a seamless ticketing journey across all BFI endeavors including BFI Southbank, BFI IMAX, Flare Film Festival & BFI London Film Festival and associated Festivals.

To manage the BFI’s Membership, Ticketing and Retail Systems, working closely with relevant departments to deliver the operational & functional processes to drive acquisition and retention campaigns that deliver year on year growth and achieve targets.

Job Requirements

Experience gained in a mid-to-large scale arts/cultural venue, or other visitor-focused organisation.

Demonstrable knowledge and understanding of current best practice in the provision of comparable visitor-based services.

Experience of building robust and accurate visitor services systems and structures, including ticketing, membership and people rostering.

Excellent organisational and management skills with the ability to prioritise and to manage and meet deadlines

Excellent budget management skills and experience

How to Apply

For more information on the role or to apply, please visit https://bfijobsandopportunities.bfi.org.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=5790526ypt&WVID=384536015T

Apply now
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