Duty Manager

The Duty Manager is responsible for the safe, welcoming and effective operation of The Hub during performances, private hires and other events. As the senior member of staff on duty, they will take responsibility for the building, coordinate the evening and make decisions when issues arise.
Before each event, the Duty Manager will review the event brief, timings, staffing, artist rider and any access requirements. They will prepare the performance space, check seating, public areas, toilets, access routes and the bar, and ensure the venue is ready to welcome artists, hirers, audiences and guests.
They will greet and support visiting artists, technicians and private hirers and act as the main operational contact throughout the event. They will brief and supervise staff and volunteers, allocate duties and ensure everyone understands the event plan and emergency procedures.
During events, the Duty Manager will oversee front-of-house and bar activity, help performances begin promptly, manage intervals and latecomers, and respond calmly to customer, operational or welfare concerns. They will maintain excellent customer care, support visitors with access requirements and resolve complaints professionally.
The role includes overseeing the bottle bar, following licensing and age-verification procedures, serving drinks when required and completing end-of-shift cash reconciliation.
The Duty Manager will lead the response to emergencies or evacuations, provide first aid where trained, and record accidents, incidents, near misses or safeguarding concerns. At the end of the evening, they will ensure everyone has left safely, complete closing checks, secure the building and set the alarms.
This permanent, part-time role offers a minimum of 12 hours per week. Hours are flexible and normally include two or three evenings each week, with regular weekend working essential. Shifts usually run from approximately 4pm to 10.30pm. Additional bar or barista shifts may also be available.