Audiences Manager: Ticketing + Sales

Ticketing
Lead the setup and management of all shows and events in Spektrix and on the Soho Theatre website.
Own ticketing operations across both venues, ensuring systems, processes and on-sales run smoothly and efficiently.
Act as the main contact for producers and visiting companies on ticketing, including event builds, allocations, offers and reporting.
Manage relationships with external ticketing partners, including pricing, product setup and performance against targets.
Support the delivery of pricing strategy, including dynamic pricing.
Ensure ticketing data, reporting and processes are accurate, consistent and useful across teams.

Revenue & Sales Growth
Drive ticket income and secondary spend across Soho Theatre activity.
Identify and deliver opportunities to increase revenue, including packages, memberships, merchandise and pre-ordered products.
Work closely with the Head of Audience & Sales to develop and implement sales strategies.
Oversee the development of group bookings and schools’ offers.
Monitor sales performance and contribute insight and reporting to inform decision-making.

Audience Experience
Ensure a strong end-to-end audience experience, from booking through to post-show communication.
Oversee ticketing communications, ensuring clear, timely and accurate information for audiences.
Lead customer care standards, managing escalated issues and supporting a responsive, audience-focused service.
Champion accessibility across ticketing and audience processes.

Team Leadership
Line manage Ticketing Officers, supporting performance, development and day-to-day delivery.
Manage team rotas and casual staffing to ensure effective operational coverage.
Lead training on Spektrix and ticketing processes across Ticketing, Bar and Operations teams.
Ensure clear communication between daytime and evening teams.