Assistant Visitor Operations Manager

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:
Shakespeare’s Globe is seeking an Assistant Visitor Operations Manager to help deliver exceptional, inclusive experiences across our iconic site – from performances and tours to events and workshops.This is a unique opportunity to combine hands-on operational management with people-focused leadership, ensuring our teams and spaces reflect the Globe’s values of care, collaboration, and excellence.

The skills:

• Experience in visitor or audience operations within a fast-paced, public-facing environment.
• Proven leadership skills and confidence managing frontline teams, including direct performance oversight.
• Experience acting as a Duty Manager or operational lead, with strong awareness of Health & Safety responsibilities.
• Calm, organised, and solutions-focused under pressure.
• Excellent communication and collaboration skills.
• Demonstratable understanding of inclusive service and access needs.
• Proficiency in Microsoft Office and comfort with operational systems.