Visitor Experience Duty Manager

  • Contract
  • London

Southbank Centre


  • Job Title: Visitor Experience Duty Manager
  • Salary: £40k-£50k
  • Hours:
    Full time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 11 Oct 2026
  • Contact email: [email protected]

  • Location:

    London

Job Summary

We are currently looking for a Visitor Experience Duty Manager to join our Visitor Experience team on a full time permanent contract.

Job Description

This is a unique opportunity to join a team of Duty Managers whose focus is on providing a world class experience to all visitors to Southbank Centre and ensuring our busy site is safe, secure and well maintained. In this role you will reflect Southbank Centre as a friendly and welcoming destination in which to work, perform and visit, providing a pleasurable, accessible, and well organised experience for all visitors and staff.

Please download the Job Description in the original advert (via apply now) for a full overview of this role’s responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Job Requirements

Experience in venue management preferably in a multi-faceted arts environment or performance venue.
Demonstrable experience of leading and motivating large teams in a challenging, fast-paced audience focused environment.
Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder.
Committed to constantly provide best service by leading by example and able to adapt their management style to suit different situations.
Ability to make timely decisions, identify and remove obstacles to make things happen

Contact Details

Apply now
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