Visitor Experience Co-Ordinator

As the Visitor Experience Co-ordinator, you will lead by example and provide a warm and friendly welcome to our visitors whilst ensuring they have an enjoyable, safe and engaging visit to the Manor & Gallery. You will lead by example and set high customer service standards for the wider team and be the first call point for operational and technical problem-solving on the floor. You will be an ambassador for Pitzhanger Manor and Gallery brand and values with a solutions driven approach.

In addition to a five-star visitor welcome the visitor experience team also encompasses retail operations. Our small gallery shop delivers a retail experience that is inspired by our exhibitions programme and location in the manor gardens. You will help drive retail sales and growth with effective stock management, pricing and managing shrinkage whilst ensuring our shop is replenished and always looking it’s best.

As Visitor Experience Co-Ordinator you will have a passion for customer service and an understanding of the essential role that the welcome plays in the visitor journey. We are looking for an enthusiastic and dedicated team member that has experience in a heritage, cultural or visitor attraction setting and is looking for their next career step. You will be responsible for daily floor operations, supporting the VE team and the VE manager. You will open and close the site ensuring that all public facing spaces are ready to welcome the public. You will organise the daily invigilation schedule and brief the team and set tasks for the day. You will support the team in signposting our visitors to workshops, events, the shop, and cafes. You will also motivate our teams to offer memberships, encourage gift aid donation, complete visitor surveys, and collect postcode data from our visitors.