Welcome Team Leader

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will support the development of the Welcome Team through training and support, organise rotas and support the overall goal to increase visitor numbers, engagement and donations.

If you have experience in:
Managing a team
Working within a heritage, public engagement or visitor attraction setting
Dealing with customer feedback

And are:
Customer focused, passionate about providing an excellent welcome
A skilled, engaging communicator
Committed to organisation improvement with understanding of and enthusiasm for the Cathedral’s overall vision, values, and sympathy with the Christian faith

Then we would love to hear from you.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training. Appointment to this role is subject to satisfactory references and the right to work in the UK.