Visitor Welcome First Line Manager

  • Contract
  • London

The British Museum


Job Summary

We are looking for an experienced and motivational Visitor Welcome First Line Manager to help deliver an outstanding visitor experience at one of the UK’s leading cultural destinations.

Job Description

You will lead frontline visitor welcome teams, ensuring every visitor receives a warm, informative and safe experience. This is a highly visible role that combines people leadership, operational delivery and visitor engagement in a fast paced, dynamic environment welcoming millions of visitors each year.

This is an exciting opportunity for someone who thrives on balancing people and operational management, while prioritising visitor experience and everybody’s health and safety.

Job Requirements

-Customer service-related qualifications such as a Level 2 NVQ in Customer Service or Level 2 Award Welcome Host (or equivalent).
-A valid SIA licence is required for the role, however, we will provide training for this should you not already have this.
-Experience of managing others in line with operational procedures, ideally in a busy visitor environment within a similar institution.
-Strong customer service background with experience of handling complaints and challenging situations.
-Experience of cash handling and reconciliation.
-Excellent communication and interpersonal skills and confident with employee management.
-Ability to prioritise and remain calm and decisive under pressure, including during emergencies.
-Confident using IT systems and producing written reports
-Physically able to undertake an active role involving significant walking and standing

Job Overview

  • Job Title: Visitor Welcome First Line Manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Wed, 06 May 2026

  • Location:

    London

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Job: Visitor Welcome First Line Manager

Job: Visitor Welcome First Line Manager

Organisation: The British Museum

Postcode: WC1B 3DG

Apply now
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