Customer Experience Manager

  • Contract
  • London

Queens Theatre Hornchurch


Job Summary

The Customer Experience Manager is responsible for delivering an outstanding, welcoming, and consistent customer experience across all Front of House operations, including the café and bar.

Job Description

The role oversees day-to-day hospitality services, leads and develops front-of-house teams, and ensures high standards of service, presentation, and profitability, while aligning with the venue’s wider artistic and community values.

Job Requirements

ESSENTIAL:

Proven experience in hospitality or customer experience management (caf , bar, or similar)

Passion for inclusive, community-focused customer experiences

Strong leadership and people management skills

Excellent customer service and communication skills

Good understanding of food & beverage operations

Knowledge of the Microsoft Office 365

Ability to work evenings, weekends, and busy performance schedules

Knowledge of licensing, health & safety, and food hygiene requirements

Budget management and financial reporting experience

DESIRABLE:

Knowledge and experience of working in Outer East London / Essex

Experience working in an arts, cultural or visitor attraction setting

Duty Management experience

Personal License holder

Experience using EPOS and stock management systems

Level 2: Food Hygiene Qualification

First Aid experience or willingness to obtain

Fire Safety experience or willingness to obtain

Job Overview

  • Job Title: Customer Experience Manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Mon, 16 Mar 2026

  • Location:

    London

    | view on Google Maps

Job: Customer Experience Manager

Job: Customer Experience Manager

Organisation: Queens Theatre Hornchurch

Postcode: RM11 1QT

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