Retail and Admissions Assistant

Key duties

• To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
• To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
• To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
• To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate.
• To ensure that the IWM’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements.
• To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant. paperwork is completed accurately and without delay.

About you

We are looking for someone who enjoys interacting with customers, sales and learning. You will ideally bring:

Essential criteria

• Experience of working in a retail or similar environment.
• Good visual merchandising skills and excellent product knowledge.
• Confidence to proactively sell in busy environments and achieve targets.

Desirable criteria

• An interest in the history of Twentieth Century conflict.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Please note, due to the seven day nature of our operations, this role requires regular weekend working.

This role is part time working 29 hours per week and the salary is £18,367 pro rata (FTE £23,751) per annum.