Fitzwilliam Museum, Cambridge
- Contact name: Francesca McCaughan
- Contact email: [email protected]
Job Description
The Membership and Individual Giving Coordinator is a pivotal new role that will support the strategic development and delivery of the Fitzwilliam Museum’s membership and individual giving programmes, with responsibility for managing a refreshed and revitalised Friends scheme and optimising pathways to generating greater in-person and digital donations and support. Working in collaboration with colleagues in the Audiences and Brand directorate and with teams across the Museum, the role holder will use data-driven insights, creative ideas, and strong interpersonal and organisational skills to achieve agreed KPIs and targets.
With strategic oversight from the Membership and Individual Giving Manager and support from the Membership Assistant, the role holder will deliver the cultivation, stewardship and administration of the Friends scheme to shape and deliver outstanding experiences for our supporters, strengthen engagement and loyalty, recruit new Friends, boost retention and maximise lifetime value.
Job Requirements
The membership and individual giving team is part of the Audiences and Brand directorate which is responsible for building audiences, growing the Museum’s visibility, reach, engagement and income, and cultivating relationships regionally, nationally and globally that are meaningful, relevant and impactful. The division encompasses a wide range of key functions including audience insight, CRM, PR, marketing, digital, interpretation, membership and individual giving, and internal communications.
Job Responsibilities
The Membership and Individual Giving Coordinator is a pivotal new role that will support the strategic development and delivery of the Fitzwilliam Museum’s membership and individual giving programmes, with responsibility for managing a refreshed and revitalised Friends scheme and optimising pathways to generating greater in-person and digital donations and support. Working in collaboration with colleagues in the Audiences and Brand directorate and with teams across the Museum, the role holder will use data-driven insights, creative ideas, and strong interpersonal and organisational skills to achieve agreed KPIs and targets.
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