Weekend Box Office Administrator

Job Purpose:
To provide excellent customer service and contribute to the day-to-day running of a welcoming and well-organised Box Office, primarily during weekend evening performances.
Responsibilities:
– Maintain a high standard of service within the Box Office.
– Deliver excellent customer service to every customer, while taking a proactive approach to ticket sales and customer enquiries.
– Process ticket sales and other customer transactions accurately.
– Keep up to date with events across Leicester Square Theatre and the Museum of Comedy.
– Provide accurate end-of-show information as required.
– Ensure all Box Office procedures are followed and the highest standards of security and health & safety are maintained.
– Identify and report any issues affecting the smooth running of the Box Office or performances.
Additional Responsibilities
– Use initiative and make appropriate decisions when dealing with customer enquiries and day-to-day Box Office issues.
– Maintain a good knowledge of upcoming performances, ticket availability and relevant event information.
– Support the Box Office Manager and wider team with additional duties as required.
– Be flexible and available to work Saturday and Sunday evenings, with occasional additional shifts where agreed in advance.
Essential Qualities
– Positive and proactive approach.
– Excellent customer service skills.
– Ability to use initiative and make decisions.
– Organised approach to administration and managing workloads.
– Excellent attention to detail and accuracy.
– Ability to remain calm and professional in a busy environment.
– Ability to prioritise effectively and work as part of a team.
– Excellent verbal and written communication skills.
– Reliability and punctuality.
– Availability to work Saturday and Sunday evenings.
Desirable Qualities
– Previous Box Office or ticketing experience.
– An interest in theatre and comedy.
Pay
£13.15 per hour increasing to £13.45 after 3 month probationary period.