Web Support Developer

So, what does a day in the life of a Web Support Developer look like?

Your day to day would be working through our support system (Freshdesk), solving problems, updating websites and working collaboratively in the team.

Communication
You’ll have the opportunity to work with many different people, whether internally with our talented team members and freelancers, or externally with our clients. This means communication is key. Whether by email, phone, video call or in-person, an open and friendly attitude is essential.

Managing Priorities
We work with a lot of amazing organisations on a daily basis. Being able to juggle multiple support tickets and prioritise tasks effectively is really important for this role. It can often be a fast-paced environment, but it is always exciting with the help of our supportive team.

Problem Solving
We’re a naturally curious bunch, and as such are always looking for solutions to our clients’ everyday problems. Whether strategising with internal systems or getting stuck into a new tool or plug in for a client, problem solving is a big part of the role!

Quality Assurance Testing
A keen eye for detail is required to ensure that high standards are maintained through the development of new features for our client websites, both in testing updates or in completing pre-deployment QA testing.

Social Responsibility:
As a https://www.bcorporation.net/en-us/certification/ – B Corp company who works in the arts and cultural industry, we understand our social responsibility to accessibility and sustainability. The junior Web Support Developer will help HdK build more sustainable digital practices through our projects as well as build on the excellent work to date to make our sites more accessible to all users.

More details on the WeAreHdK website careers page