Visitor Services Manager: Safety

Responsibilities include:

People Management:

• Manage a team and undertake all line management responsibilities including:
  • performance and appraisal;
  • engage and motivate the team;
  • support training, personal and professional development;
  • complete recruitment procedures;
  • undertake disciplinary, grievance and attendance management procedures;
  • effective communications, including meetings, briefings and debriefs;

Operational Management:

• Manage and coordinate all resources effectively, including ensuring appropriate staff cover within the department;
• Manage emergencies, incidents and other operational situations to achieve effective resolution;
• Implement the Museum Emergency, Business Continuity and Disaster Recovery Plans as appropriate;
• Manage complex situations, such as complicated visitor complaints;
• Develop and implement strategies, procedures and processes;
• Lead and collaborate with others on projects;
• Identify and implement opportunities for continuous improvement in operational services;
• Lead VSS initiatives that contribute to a successful visitor experience including, wayfinding and information, a culture of service, activities and events and wider Museum engagement;
• Maintain exceptionally high levels of safety and security standards and awareness across the Museum in order to ensure the security and safety of visitors, staff and the collection.

Other

• Engage with, and implement effective communication across the department and Museum;
• Ensure reports are produced, including preparing these personally, and ensure appropriate action is taken;
• Manage designated budgets;
• Support Museum wide activities including the public programme, exhibitions and events;
• Manage Health and Safety for staff and visitors;
• Undertake administrative duties required of the role;
• Deputise for the Head of Visitor Services role in their absence where required;
• Provide cover and deputise for colleagues as required;
• Any other duties as assigned.