Visitor Experience Team Lead

Bishopsgate Institute is looking for a Visitor Experience Team Lead.

This role is focused on ensuring a warm welcome and excellent visitor experience at Bishopsgate Institute, through the coordination of box office systems, communications with audiences, and management of the Visitor Experience Assistants (“VEAs”).

The Visitor Experience Team Lead oversees our customer service processes, plans staffing and manages the rota process, manages the upload process of programme events to Spektrix and the website, undertakes reporting, and plays a key role in developing and championing the approach to visitor experience at the Institute. Ensuring the delivery of a consistently excellent visitor experience to our customers, audiences, students and staff through the careful supervision of box office, enquiries and visitor services.

This includes modelling excellent behaviours and managing others to maintain a highly professional, inclusive welcome and proactive approach to customer service, raising awareness of our offering and increasing sales of our programme.

This position is full-time: 35 hours over 7 days – the role requires you to be available to work any day or evening required by the business over the 7 day period.

Salary – £28,000 per annum