Visitor Experience Manager – Operations

At Lightroom, we want to ensure that every visitor enjoys a seamless, engaging, and memorable journey through our venue. Our visitor experience strategy, “Illuminating Every Moment,” sets out how our team delivers an exceptional visitor experience. Every touchpoint in the visitor journey plays a crucial role in shaping their visit, and our team of three Visitor Experience Managers is at the heart of making this happen.

As a Visitor Experience Manager, you will oversee all areas of day-to-day Operations, including Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. While each department may have specific responsibilities, we work fluidly across teams, supporting each other to deliver an outstanding visitor experience. Whether you are leading the team of hosts, assisting with accessibility needs, ensuring smooth service at the bar, or maintaining a welcoming atmosphere, your focus will always be on teamwork, adaptability, and enhancing the visitor journey. You will coach and demonstrate our Visitor Experience values which are:

Be an Ambassador for Lightroom
Be Approachable – Foster a welcoming atmosphere with warmth and enthusiasm.
Be Informative – Know the shows, artists, and venue inside-out.
Be Proactive – Anticipate visitor needs and assist them to resolve issues promptly

When on duty you will play a key role in fostering a collaborative and supportive culture among your team. We believe that a positive working environment leads to a great visitor experience, and you will be responsible for leading by example-ensuring that every visitor feels valued, and every team member feels supported.

Lightroom is open seven days a week, with a mix of daytime and evening shifts. Flexibility is key, and you should expect to work evenings and weekends.

This role is ideal for someone ready to step up within Operations, with the ability to lead, motivate, and support a team while maintaining a hands-on, visitor-focused approach.