Visitor Experience Manager (Maternity Cover)

Role Responsibilities

• Lead the delivery of our Visitor Experience Strategy, ensuring projects meet time, budget, and quality standards.
• Collaborate with staff, volunteers, and partners to create a welcoming, inclusive environment.
• Improve visitor touchpoints, including welcome, wayfinding, and accessibility.
• Coordinate visitor experience training and champion exceptional customer service.
• Manage budgets and corporate standards to maintain consistency across all branches.

About You

You’re a confident leader with experience in visitor operations-ideally in the heritage or cultural sector. You bring:

• Proven people management skills, with a commitment to equality, diversity, and inclusion.
• Strong relationship-building and communication abilities.
• Experience managing budgets and delivering projects under pressure.
• A proactive approach to improving visitor experiences through data and insight.
  Knowledge of Health & Safety, accessibility legislation, and digital visitor tools is a plus.

Apply Now

If you’re ready to make a real impact on how visitors experience our branches, we’d love to hear from you. Apply today and help us create memorable, inclusive experiences for all.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description at the IWM jobs website.