Visitor Experience Duty Manager – Full-Time

  • Contract
  • London

Saatchi Gallery


Job Summary

Based on the King’s Road in Chelsea, Saatchi Gallery is dedicated to the promotion and showcasing of contemporary art. We are seeking a highly motivated and customer-oriented individual to join our Visitor Experience team as a Duty Manager. Job Description As the Visitor Experience Duty Manager, you

Job Description

Key Responsibilities-

  • Oversee and manage the visitor experience, ensuring all visitors receive exceptional customer service and have a positive experience at the Gallery
  • Line manage and train a team of Visitor Experience Assistants, ensuring they are equipped with the knowledge and skills required to provide excellent visitor service & perform their duties.
  • Implement visitor engagement strategies to enhance the overall visitor experience
  • Coordinate and schedule staff to ensure adequate coverage during Gallery opening hours, events, and exhibitions
  • Act as the main point of contact for any visitor inquiries, complaints, or feedback, resolving issues in a professional and timely manner
  • Manage the sale of tickets on site and lead the efforts to address any issues concerning tickets.
  • Collaborate with the Communication and Learning teams to promote exhibitions, events, and educational programmes.
  • Support the Building Management team and prioritise security, health, and safety of staff and visitors, ensuring the Gallery’s facilities are well-maintained and presentable at all times
  • Assist in the planning and execution of special events, including exhibition openings, artist talks, workshops, and fundraisers
  • Monitor and report on visitor statistics, providing insights and recommendations for continuous improvement
  • Proactively monitor and respond to incidents, ensuring timely resolution and minimal impact on Gallery operations.
  • To act as a key holder for the Gallery.

Job Requirements

Essential

  • Proven experience in a customer service or visitor experience role, preferably in an arts or cultural institution
  • Good spoken and written English
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Line management experience.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, staff, and stakeholders
  • Exceptional organisational and multitasking abilities, with the ability to prioritise tasks and work under pressure
  • Proficiency in MS Office and experience in computer systems and software, including ticketing systems.
  • Excellent time-management skills
  • Ability to manage challenging situations
  • Flexibility to work evenings, weekends, and public holidays as required

Desirable

  • Knowledge and appreciation of contemporary art, with the ability to engage and educate visitors about the exhibitions and the Saatchi Gallery
  • First Aid trained – though further training will be provided

Job Overview

  • Job Title: Visitor Experience Duty Manager – Full-Time
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Visual arts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Mon, 02 Jun 2025

  • Location:

    London

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Job: Visitor Experience Duty Manager – Full-Time

Job: Visitor Experience Duty Manager – Full-Time

Organisation: Saatchi Gallery

Postcode: SW3 4RY

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