Visitor Experience Assistant (part time)

  • Contract
  • London

Charles Dickens Museum


Job Summary

We’re looking for a customer service superstar to come and join our front of house team. The VEA team look after all customer facing areas of the Charles Dickens Museum, from selling admission tickets, assisting with stock control, serving in our tea room and helping facilitate museum special events

Job Description

This is a varied role in small dynamic team covering the Museum Shop (including admissions desk) and the Tear room .

With relevant experience in retail sales and hospitality, you will provide excellent customer service to ensure visitors have a great experience while maximising income for the Museum. The position involves selling admission tickets and merchandise, assisting with stock control and event preparation, as well as cafe shifts serving a small range of food and drinks, clearing, cleaning and restocking.

As the Museum normally operates up to six days per week, shifts may include weekdays, weekends and Bank Holidays, as well as occasional evening work to support a range of events and private hires. The Visitor Experience Assistant is the first point of contact for all visitors and therefore excellent customer service is essential.

A full job description can be found on Charles Dickens Museum’s website.

The deadline to apply is Sunday 11 May, 11.00pm. Successful candidates will be invited to interview on the week commencing 12th of May.

Job Requirements

We value diversity and the role it plays in a positive workplace culture. We wish to continue to broaden the diversity of our team and welcome candidates who can contribute greater diversity of representation and thinking, including Black, Asian, and ethnically diverse people, LGBTQIA+ people, people with disabilities and those with experience of socio-economic disadvantage.

  • Excellent customer service skills and experience, with a friendly and outgoing manner.
  • Genuine and effective team player, with excellent interpersonal and communication skills and the ability to work with a wide range of people.
  • Excellent attention to detail.
  • Prior experience working within a customer service environment preferably in a retail/sales sector.
  • Sense of responsibility and dependability.
  • Ability to be flexible and learn new skills as required.

Job Overview

  • Job Title: Visitor Experience Assistant (part time)
  • Salary: £20k-£25k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Museums
  • Role: Catering & Hospitality
  • Contract: Permanent
  • Closing date: Sun, 11 May 2025

  • Location:

    London

    | view on Google Maps

Job: Visitor Experience Assistant (part time)

Job: Visitor Experience Assistant (part time)

Organisation: Charles Dickens Museum

Postcode: WC1N 2LX

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