Visitor Experience Assistant (Annualised 1250 hours)

Visitor Experience Assistant
Part-time, Annualised: 1250 hours per year – Midlands
£16,812.50 per annum

What We Are Looking For

The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract.

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and putting the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:
Proactive response to ensuring the highest possible visitor standards are maintained.
Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
Supporting the museum’s fundraising and commercial activities.
Being a first aider and fire marshal. Training for both roles will be provided.

These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and and occasional evening/overnights.