Visitor Experience Assistant

  • Contract
  • London

Charles Dickens Museum


Job Summary

We’re looking for a customer service superstar to come and join our front of house team. The VE team looks after all customer facing areas of the Charles Dickens Museum, from selling admission tickets, assisting with stock control, serving in our tearoom and helping facilitate museum special events.

Job Description

We are looking for an enthusiastic, people-focused individual to join the Charles Dickens Museum team.
In this varied front-of-house role, you will welcome visitors, help tell Dickens’s story, sell tickets and merchandise, serve refreshments, respond to enquiries, support visitors with access needs, and assist with events.

Shifts include weekends, weekdays and occasional Bank Holidays and evenings.

You’ll be part of a supportive environment, helping to bring the best experience to all of our visitors.

Contract: Permanent position conditional upon successful completion of the probationary period.
Minimum 30 hours per week, with opportunities to work additional hours to support events and cover annual leave or other absences within the team. Flexibility to cover occasional evenings and bank holidays required.
Core hours: 9.30am – 5.30 PM Saturday and Sunday. The additional hours will be made up on a rota basis over Wednesdays, Thursdays and Fridays, and covering evening events.

Rate: £14.00 per hour.

Start date: As soon as possible.

Job Requirements

We value diversity and the role it plays in a positive workplace culture. We wish to continue to broaden the diversity of our team and welcome candidates who can contribute greater diversity of representation and thinking, including Black, Asian, and ethnically diverse people, LGBTQIA+ people, people with disabilities and those with experience of socio-economic disadvantage.

Excellent customer service skills and strong experience, with a friendly and outgoing manner.

Genuine and effective team player, with excellent interpersonal and communication skills and the ability to work with a wide range of people.

Excellent attention to detail.

Prior experience working within a customer service environment preferably in a retail/sales or hospitality sector.

Sense of responsibility and dependability.

Ability to be flexible and learn new skills as required.

Job Overview

  • Job Title: Visitor Experience Assistant
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 11 Sep 2026

  • Location:

    London

    | view on Google Maps

Job: Visitor Experience Assistant

Job: Visitor Experience Assistant

Organisation: Charles Dickens Museum

Postcode: WC1N 2LX

Apply now
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