Spyscape
- Contact name: Cam
- Contact email: [email protected]
Job Description
Spyscape, London’s newest immersive museum experience, is seeking permanent Visitor Experience Assistants to lead the front of house operation, represent the brand, delivering exceptional levels of customer care and allow people to achieve extraordinary things.
The Role
The role is to serve our customers optimally. This is primarily done by providing exceptional guest service, embodying our brand values and culture, and being the front line of our daily operations. It is also done by proactively supporting fellow team members and departments as needed – we are ONE TEAM!
£15 per hour, 20-35 hours per week available
Job Requirements
Experience & Qualifications:
- Customer service experience, 6 months to 1 year preferred
Personal Attributes & Essential Requirements:
- Must thrive in a dynamic, fast-paced work environment
- A relentless desire to help people
- Outgoing, engaging, and proactive approach
- Excellent communication and conflict resolution skills
- Reliable, energetic team player with a positive attitude
- Organized, detail-oriented, and an efficient multitasker
- Thorough knowledge of our experiences and exhibit content
“Success in this role means consistently delivering memorable guest interactions, achieving retail targets, and contributing to team energy.”
Job Responsibilities
Responsibilities
- Deliver a friendly, high-energy, and proactive welcome to all customers
- Operate POS systems for admissions and retail transactions
- Drive retail sales through customer engagement and product knowledge
- Ensure daily operational excellence across all guest-facing areas
- Ensure facilities or tech issues are quickly and efficiently resolved
- Other responsibilities as assigned
Coordination & Collaboration
- With Team Leads to support group visits, birthday parties, and team-building sessions
- With Team Leads and Venue Supervisors to receive guidance and to support our goals
- With the Events team to support group activities and staffing needs
- With Facilities and Technology specialists to ensure an excellent experience for all
- With fellow ambassadors to share best practices and support a cohesive team
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