Mitie
Job: Visitor Engagement Assistant
Job: Visitor Engagement Assistant
Organisation: Mitie
Postcode: SE1 9TG
- Job Title: Visitor Engagement Assistant
- Salary: Under £10K
- Hours:
Part time - Artform: Visual arts
- Role: Customer Service
- Contract: Permanent
- Closing date: Thu, 16 Oct 2025
-
Location:
London
Job Summary
Job Description
About the role
The purpose of the role is to welcome visitors to the galleries, helping them to enjoy their experience of and make the most of the museum on their visit. Our Visitor Engagement Assistants are passionate about delivering exceptional customer service and engage people with some of the world’s most innovative and memorable art experience.
About our team
The Visitor Experience team is part of the Audiences division, which works to drive reach, revenue and reputation for the museum – growing and diversifying audiences; generating income to support the museum’s work, positioning the brand, and creating inspiring and engaging experiences for everyone who visits. We put visitors at the heart of what we do and strive to create an experience where everyone who visits can fully engage with the art, feels that the museum is a place for them , encounters inspiring and knowledgeable staff, and are further inspired to participate, join, support and donate.
Shift Pattern:
Friday 17:00 – 21:00*
Saturday 17:00 – 21:00*
£14.88 per hour
*Additional hours may be offered outside of these shifts during peak periods.
Job Requirements
What you will bring to the team
- Passionate about offering outstanding customer care and visitor engagement in a busy gallery environment.
- Excellent communication and interpersonal skills. Demonstrating the ability to talk to a wide range of people, engaging with them about the museums exhibitions and activities.
- Confident working in a fast-paced, busy visitor environment, dealing with rapidly changing exhibition programmes and large numbers of people.
- A strong team player with the ability to build good working relationships with team colleagues and those in other departments to ensure the best possible customer care is delivered.
- Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.
- Ability to work under pressure, using own initiative to identify problems and find solutions.
- An understanding of the principles of equality and diversity in relation to visitors’ needs and an inclusive and welcoming approach to all visitors.
How to Apply
Via the link provided.
Apply now
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