Visitor Assistant

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Kenwood.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

By joining us as a Kenwood Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit – this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.

Working as a Visitor Assistant no two days will be the same, it consists of various roles, including (but not limited to) working on the estate, supervising contractors and selling tickets and merchandise in one of our 3 retail spaces.

Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview

We have a range of contracts available, part-time and full time (minimum of 14 hours and maximum of 36). This role is paid £13.03 p/h.