Abba Voyage
- Contact name: ABBA Voyage Careers Team
- Contact email: [email protected]
Job Description
This is a vital role in the Visitor Operations team, the Visitor Assistant team provide our customers with incredible service from the moment they arrive at the ABBA Arena through to their departure. Visitor Assistants will provide queue management, scanning and entry routines, cloakroom functions, auditorium navigation, show interaction and importantly emergency evacuation support.
Job Requirements
- ABBA Arena welcomes 3000 visitors per show, so you must be able to deliver an opening night experience to all our visitors each show.
- Substantial experience in face-to-face customer service within a fast-paced customer-focused environment.
- You must have a passion for working with audiences.
- Experienced in dealing with complaints from customers in a face-to-face environment.
- An ability to work evenings currently Thursday to Monday as well as full and part days on weekends. All contracts have an expectation of working both weekdays and weekends. Show days are subject to change and additional shows will be added throughout the year.
- Some duties require you to be visible in front of our large audiences, such as displaying signage, waving and clapping.
- A good understanding of and ability to deliver Access requirements for visitors.
Job Responsibilities
- Demonstrating a passion to deliver industry leading customer experience.
- Scanning tickets using scanning equipment, ensuring that each customer has the correct ticket for entry.
- Work in and around fast-moving queues ensuring customers are directed to the correct part of the ABBA Arena.
- Ensure that wristbands and other items are correctly issued.
- Be confident in dealing with customer complaints and conflict. You will be able to deal with minor customer infractions such as photography, customers directed to wrong seats or minor complaints about service.
- Have the confidence to undertake an evacuation of 3000 customers from the arena in emergency situations.
- Confidently direct large volumes of customers on ingress and egress being loud and commanding when needed.
- Work with audience members who may have accessible needs.
- This role works internally and externally in all weather conditions, uniform will be provided, but you need to be comfortable working in all environment condition
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