Factory International
Job Description
The Venue Duty Manager is a key role with our visitor team – it provides day-to-day duty management of the venue, events, and activities, contributes to creating an outstanding and inclusive visitor experience at Aviva Studios, and leads a diverse team on the ground that includes Supervisors, Hosts and Volunteers.
You’ll coordinate with a range of other teams including our food and drink, security and cleaning partners – as well as internal teams like Ticketing, Event Management and Producing. The Duty Management team are the operational leads in the venue – you’ll be proactive in ensuring visitor safety, responding to incidents and escalating issues as needed. Working across a rota – you’ll cover both building duty management shifts, as well as shifts managing the visitor-facing aspects of specific events and functions.
In a venue like Aviva Studios, no two events are the same, so our Duty Manager team also plays a role in planning for flexible and adaptable visitor experience. Behind the scenes you’ll also contribute to our management, rota-ing and communications with our host team.
Job Requirements
ESSENTIAL
– Experience of motivating and leading teams of people through the operational delivery of range of large-scale live events
– Effective communication skills with the ability to communicate with a broad range of people from different backgrounds
– Ability to take a collaborative approach to multiple workloads; including attending multi-departmental planning meetings, project scoping and live event delivery
– Ability to remain calm under pressure, retaining an open and approachable manner
– Excellent organisational and administration skills with the ability to manage multiple priorities effectively
– Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
– Familiarity with Health & Safety best practice, and implementation of policies and procedures
– Willingness to undergo relevant statutory checks e.g. DBS
Job Responsibilities
– Fulfil the role of Duty Manager in the operational structure of Aviva Studios, working with Supervisors, and other teams in the day-to-day delivery of outstanding and inclusive customer service to all visitors
– Play a leading delivery and decision-making role in the day-to-day operation of Aviva Studios, this may include leading evacuations, completing risk assessments, managing crowd-flow, responding to first aid incidents, monitoring and maintaining the safety and visitors, colleagues and artworks, as well as incident response and management
– Oversee complex visitor operations – often including multiple events of scale taking place simultaneously
– Manage the visitor-facing teams at Aviva Studios. Depending on the day and type of event this may include directly briefing and managing hosts and volunteers, or leading a team who in turn manage hosts and volunteers
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