Ticketing Supervisor

  • Contract
  • London

ENO


Job Summary

We are hiring a Ticketing Supervisor to join our Box Office Team at the London Coliseum.

Job Description

Salary: £30,667

Contract: Permanent, full-time, 5 days per week (35 hours), weekend availability required

Location: London Coliseum

English National Opera offer something different – world-class, accessible opera, available to everyone. We’re passionate about the ability of art to connect, uplift and inspire people, and as a Supervisor in the Box Office Team, that journey starts with you.

As our Ticketing Supervisor, you will assist with ticketing for ENO and visiting productions, and work with internal departments including marketing, communications and development, to ensure their ticketing requirements for Press, Donors and Friends of the ENO are met. You will be responsible for managing a team of skilled Box Office Assistants, as well as duty managing the Box Office and Box Office incomings for the ENO Season and for visiting company shows. Where necessary, you will also duty manage the Box Office on opening nights and dress rehearsals.

We are looking for someone with excellent interpersonal skills and a supportive leadership style, who shares our ENO values and ethos. If this sounds like you, we would love to hear from you.

Please see our https://english-national-opera-live.s3.amazonaws.com/wp-content/uploads/2025/04/Ticketing-Supervisor-Recruitment-Pack-25.pdf – recruitment pack for more details.

To apply, please send along a CV and cover letter or short video detailing your interest and suitability for the role as well as your availability on Wednesday 16th April to mailto:[email protected] – [email protected] by 10am on Monday 14th April.

Interviews: Wednesday 16th April, London Coliseum

Please also submit our anonymous https://forms.office.com/e/bsHmL7XLv4?origin=lprLink – Equality and Diversity Monitoring Form.

Job Requirements

  • Proven ability to oversee box office operations and ensure high levels of customer service
  • Ticketing experience including agency sales, reporting and analysis
  • Strong interpersonal skills to liaise with internal teams, external partners, and agencies
  • Ability to adapt to changing priorities, work under pressure, and manage teams both in-person and remotely
  • Experience in line management, training, and performance support for Box Office Assistants

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