Ticketing & CRM Manager

The Schwarzman Centre is the University of Oxford’s new flagship building for the Humanities, bringing together teaching, research, and public engagement in a state-of-the-art, multidisciplinary space. For the first time, seven Humanities faculties will share a single home alongside cultural venues, performance spaces, and a world-class public programme.

As part of our team, we are seeking a proactive and highly organised Ticketing and CRM Manager to lead the implementation and ongoing management of the Spektrix ticketing and CRM system and associated tools, for in-house and partner events ensuring a seamless, data-informed experience for audiences and internal teams alike.

The role will hold the primary relationship with Spektrix and ensure that the Schwarzman Centre gains maximum operational and audience benefit from its use and will be central to establishing the operational and audience infrastructure of the venue. You’ll be integral to the implementation and management of Spektrix, including ticketing configurations, CRM workflows, system integrations, and reporting protocols. Working cross-departmentally, you’ll ensure our systems support customer journeys, revenue growth, and organizational insight from day one.

This role sits within the Building Operations team but will work very closely with Marketing, Development and FOH teams