Ticketing & Box Office Manager

The Pleasance Theatre Trust seeks to recruit a motivated and detail-oriented Ticketing and Box Office Manager with a keen interest in comedy, theatre, and live performance to lead the organisation’s ticketing and customer service operations across its London and Edinburgh activities.

The Ticketing and Box Office Manager and plays an essential role in maintaining the theatre’s vitally important ticketing facility. Responsible for managing the Box Office Deputy Manager and pool of casual Box Office staff, they are responsible for ensuring the theatre’s overall ticketing operation runs smoothly at all times.

This is a full time role based in our London venue, relocating during July and August to lead the Box Office as part of the Pleasance’s operations as a major venue at the Edinburgh Festival Fringe. During this time they will work closely with the Head of Operations around recruitment, management, and pastoral support for a team of fifty in the delivery of ticketing and box office services.

The Ticketing and Box Office Manager will be a confident decision maker with significant ticketing system experience and a proven track record in motivating teams to deliver high level customer service in a festival environment. They act as the principal point of contact with Red61 (box office system), oversee integrations with the Pleasance website and Fringe event management software (Eventotron), as well as providing sales insights to inform Pleasance’s ongoing digital strategy.

The ideal candidate will have proven managerial experience in a Box Office environment, have a positive, can-do and proactive attitude with meticulous attention to detail. They will be equally confident in front-facing customer service environments as they are in operational administration.

For more information and to make an application please download the Role Pack below.