Ticket Sales Officer (TSO)

This role sits at the centre of the live events experience, combining high-quality customer service with responsibility, variety and the energy of performance days. As part of the Box Office team, you will help audiences access a wide programme of concerts and events, delivering a friendly, accurate and professional service in person, by phone and via email.

You will process ticket bookings across multiple channels, including packages and subscriptions, respond to customer enquiries, and proactively promote B:Music Memberships. You will also manage exchanges, upgrades and refunds, maintain accurate customer records, and support accessible booking processes, including parking requests for disabled customers, ensuring all visitors receive an inclusive and positive experience.

The role includes supporting group and school bookings, monitoring reservations, chasing payments against deadlines and releasing seats in a timely way. You will work closely with the Ticketing Manager, assisting with access schemes, accessible parking systems, customer communications and the resolution of open or unconfirmed transactions.

On event days, the role becomes more operational. You will supervise the box office delivery for allocated events, work closely with the Event Ticketing Officer, brief box office and front of house teams, liaise with promoter representatives, manage guest lists and act as an escalation point for customer issues. You will carry out house checks where required and ensure end-of-show reporting is completed accurately and on time.

Working 36 hours per week, including evenings and weekends, this role offers a strong balance of routine, responsibility and live event delivery within a collaborative and supportive team environment.

Closing date by midnight on the 25th January 2026