Senior Operations Manager

The Senior Operations Manager will oversee the daily operation at Fairfield Halls, serving as a key member of the onsite senior leadership team.

This position is responsible for managing various functions, including Hospitality Operations, Event Operations, and Ticketing. Reporting directly to the General Manager, the Senior Operations Manager will collaborate on venue delivery and business development, stepping in for the General Manager at meetings as needed.

In this role, strong leadership will be essential for providing exceptional customer service and for training and developing operational teams. This will involve implementing various procedures and company policies to ensure compliance while meeting the conditions of the venue’s license.

Key objectives include:

Leading efforts to cultivate a highly motivated and skilled team dedicated to delivering outstanding service to customers and clients.

Ensuring the venue is presented at its best during conferences, exhibitions, entertainment, and corporate events.

Collaborating with the Senior Management team to execute the business plan through the operations team