Royal College of Music
Job Summary
Job Description
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day to day IT services and support the implementation of longer term projects.
This is a key technical role, providing 3rd line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
This post is offered on a permanent, full-time basis and is immediately available.
Job Requirements
Degree or equivalent professional experience in a related discipline
Educated to A level standard or equivalent
Experience of helpdesk team supervision, delivering oversight of support ticket process and procedure management compliance
Extensive Experience of Microsoft Windows 10, 11 & Windows Server Maintenance, Administration and Troubleshooting
Extensive Experience of Microsoft Office 365, Teams Maintenance, Administration and Troubleshooting
Extensive Experience of Desktop Hardware Maintenance, Administration and Troubleshooting
Experience of Cloud Technologies
Good working knowledge of a wide range of business and consumer technologies including mobile devices, apps and Apple Macs
Experience of a disciplined Service Management environment
Excellent customer service, communication and interpersonal skills, i.e. ability to communicate in a friendly and helpful manner with a broad spectrum of end users and team members
Job Overview
- Job Title: Senior IT Service Desk Engineer
- Salary: £30k-£40k
- Hours:
Full time - Artform: Music
- Role: IT
- Contract: Permanent
- Closing date: Mon, 15 Jun 2026
-
Location:
London
Job: Senior IT Service Desk Engineer
Job: Senior IT Service Desk Engineer
Organisation: Royal College of Music
Postcode: SW7 2BS
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