Sales and Ticketing Supervisor

Royal Shakespeare Company


Job: Sales and Ticketing Supervisor

Job: Sales and Ticketing Supervisor

Organisation: Royal Shakespeare Company

Postcode: CV37 6BB

  • Job Title: Sales and Ticketing Supervisor
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Wed, 22 Apr 2026

  • Location:

    West Midlands

    | view on Google Maps

Job Summary

We are looking for two Sales and Ticketing Supervisors to supervise and support our large team of Sales Operators, ensuring exceptional customer experiences across ticket purchases, enquiries, and on-site interactions.

Job Description

Are you experienced in managing or supervising a busy ticketing operation? Can you deliver excellent customer service across multiple sales channels? Do you have working knowledge of a busy Box Office or call centre? Are you looking to work in a busy, multi-sited, creative venue that sells over 500,000 tickets each year?
We are looking for two Sales and Ticketing Supervisors to supervise and support our large team of Sales Operators, ensuring exceptional customer experiences across ticket purchases, enquiries, and on-site interactions. This role is vital in shaping positive audience relationships, encouraging visitors to return, deepening engagement and recommending the RSC to others.
These positions are based on site in Stratford-upon-Avon and are offered as a full time, permanent roles, working 37.5 hours a week over 5 days out of 7 including Saturdays and Sundays (max of 12 Sundays per year), working shifts starting no earlier than 8:30am and ending no later than 8:30pm.
We are committed to building a diverse workforce and welcome applications from all individuals.
We believe that safeguarding children and adults is everyone’s responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC’s environmental objectives continuing to improve our sustainability work and actions both on and off stage.
The Royal Shakespeare Company (no. 212481) is a registered charity.

Job Requirements

Experience managing or supervising a ticketing operation, with the ability to inspire, motivate, and positively influence a team (transferable experience welcomed).
A working knowledge of ticketing systems (preferably Tessitura)
Excellent written and verbal communication, with the ability to brief and guide staff at all levels.
Strong IT and administrative skills, including Microsoft Office (Excel, Teams Shifts), and experience with customer contact software (desirable).
Strong organisational and task management skills, with the ability to prioritise and delegate effectively.
Ability to structure and maintain data records, prepare reports, and analyse information.
Excellent numeracy skills and confidence handling financial tasks, including payment reconciliation.
Excellent customer service across multiple channels (phone, online, in person).

How to Apply

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The deadline is midnight on 22 April
The interviews will be in the week commencing 27 April.

Apply now
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