Retail Sales Assistant

*The complete job description/person specification is available to download from our careers portal vacancy listing.

Customer service and shop presentation

• Welcome and positively engage every visitor to the museum shops and consistently deliver the highest standards of customer service.
• Maintain high visual merchandising standards across all shops, following visual merchandising plans.
• Help exceed all retail sales targets in the shops through proactive interactions with our customers and rapid recall of product knowledge.

Shop operations

• Operate our EPoS system in a secure and efficient manner, including all elements of cash handling and opening/closing till procedures.
• Mitigate against stock shrinkage through remaining alert, ensuring stock is secured and reporting any losses to the management team.
• Maintain housekeeping standards, ensuring all stock, display equipment and retail fixtures are clean and tidy, and that point-of-sale information is accurate and in pristine condition.

Stock management

• Participate in regular stocktakes and counting of stock always ensuring accuracy.
• Regularly replenish shopfloor displays, maintaining high standards of visual presentation, and assist with stock movement from the stockroom.
• Assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.