Japan House London
Job Summary
Job Description
As a Retail Duty Manager, you will be the operational manager for the Shop and online Shop. You will ensure that the Retail Experience team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly and encouraged to learn about and experience Japanese cultures though the retail products and what is on at Japan House London.
You will motivate the Retail Experience team and to maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values.
You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs.
Job Requirements
– Over 3 years’ experience in retail management (in high-end retail) including team management experience
– Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial
– Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
– Experience in and ability to lead and motivate a FOH team
– Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
– Able to resolve incidents and resolve customer complaints to a satisfactory outcome
– A sensitivity to and understanding of Japan and Japanese cultures
– Proficiency in using EPOS and other retail related systems
– Good level of proficiency of all MS Office suite systems
– Exceptional attention to detail and focus
– Effective collaborator, able to work with colleagues across the organisation
– Excellent written and spoken English
– Other languages advantageous
Job Overview
- Job Title: Retail Duty Manager
- Salary: £30k-£40k
- Hours:
Full time - Artform: Museums
- Role: Customer Service
- Contract: Permanent
- Closing date: Sun, 24 May 2026
-
Location:
London
Job: Retail Duty Manager
Job: Retail Duty Manager
Organisation: Japan House London
Postcode: W8 5SA
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