Imperial War Museum
Job Summary
Job Description
Admissions: The key roles and functions are focused on welcome and income, specifically supporting the branch manager in implementing their vision of standards and best practice. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.
Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service, specifically supporting the branch manager in their vision of standards and best practice. HMS Belfast has one shop, situated in the admissions area.
As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential. In addition, you will support the Retail and Admissions Manager in all aspects of the day to day running of the operation at HMS Belfast ensuring our standards are delivered by the Retail and Admissions team.
This role is 22.5 hours per week, primarily covering weekends and one other day
Please note that this job will involve regular weekend working.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Job Overview
- Job Title: Retail & Admissions Supervisor HMS Belfast
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Salary: £20k-£25k
(pro-rata) - Hours:
Part time - Artform: Museums
- Role: Customer Service
- Contract: Permanent
- Closing date: Thu, 22 May 2025
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Location:
London
Job: Retail & Admissions Supervisor HMS Belfast
Job: Retail & Admissions Supervisor HMS Belfast
Organisation: Imperial War Museum
Postcode: SE1 2JH
About Imperial War Museum
IWM tells the story of people who have lived, fought and died in conflicts involving Britain and the Commonwealth since the First World War.
We challenge people to look at conflict from different perspectives, enriching their understanding of the causes, course and consequences of war and its impact on people’s lives.
Our staff play a crucial role in caring for our unique collections, welcoming our visitors to our five branches and ensuring we continue to preserve and share powerful personal sto
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