Receptionist (part-time)

Based on our reception at 39 Waterside, in this role you will welcome visitors and staff providing a top level of customer service to all building users and visitors. Managing incoming phone calls, ensuring the health, safety and security of the building and providing a high level of admin support to the facilities team.

Reporting to the Facilities Manager, key areas of responsibility include (please see the full role profile for the comprehensive list):

• To provide the first point of contact for the supervision of 39 Waterside Reception, and occasionally the RST Stage door as scheduled by the Facilities Manager.

• To provide top level customer service to all who work in and visit the building – actively promoting the Royal Shakespeare Company brand.

• Answering calls form the public, greeting callers and dealing with enquiries professionally and efficiently.

• Take an active role in the evacuation strategy for RSC buildings. Liaising with the Person in Charge and Fire Wardens daily and playing a key role in 39 Waterside building evacuations.

• Supporting the Building Access Policy through the administration of staff passes/photographs. and the door access system alongside the Stage Door team.

To be suitable for this role, it is essential that you have the following knowledge and experience:

• Excellent customer service skills

• Strong administrative skills

• Ability to work to deadlines

• Excellent communication skills, both verbal and written

• Ability to convey information effectively over radio during an emergency situation

This is a part-time, permanent position and is based in Stratford-upon-Avon. The part-time working hours are 25 per week, Monday – Friday, 1pm-6pm.