Performing Arts Digital Resident

Residency Phase One: Behind the Curtain
Web & Ticketing Systems: Working within the marketing team, ensure web and ticketing systems meet the needs of internal and external audiences, while maintaining accuracy of information
Event Setup: Set up ticketed events and merchandise, ensuring all information is accurate
Box Office Liaison: Liaise with venue box offices to facilitate the set-up of ticket allocations, and ensure effective flow of information
Sales Reporting: Report on sales by building or requesting bespoke reports
Media Optimisation: Learn to prepare and optimise images, video, audio and other media assets for
web use, including file formats, compression, alt text and metadata to support accessibility and page performance
Customer Service: Be the first point of contact for customer enquiries and process bookings while providing excellent customer service
Front of House: Carry out front of house and ticketing duties where necessary at venues across
Scotland
Reporting: Provide front of house and ticketing teams with reports, ensuring these are passed on in a succinct and timely manner

Residency Phase Two: Centre Stage
Content Support: Support the team to draft news items, social media posts, and internal updates
within brand guidelines
Original Creation: Feed into the content calendar, carry out research and interviews with creatives
and audience members, and provide support on photo and film shoots
Multimedia Production: Develop multimedia production skills and gain experience using design and editing tools to create graphics and short-form videos
Content Optimisation: Review and refresh existing web content to improve search visibility,
readability and audience engagement, using performance data to inform decisions
SEO & Analytics: Learn to use web tools including GA4 to track content performance and implement strategies to grow online audiences