Operations Manager

Hours: 35 hours (full-time), Mon to Fri 9am-5pm.
Location: On-site Bow Arts office
Salary range: £32,523
Benefits: 25 days holiday entitlement, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Remploy Access to Work Mental Health Support Service, staff socials
Duration: Permanent
Reports to: Executive Director of Operations

The Operations Manager sits at the heart of Bow Arts’ operations, acting as the common link between departments and managing HR, Governance, IT and administration. This is a hands-on, varied role with real scope to shape and improve the systems that keep the organisation running.

You will oversee the full spectrum of business administration, managing day-to-day office operations, supporting senior leadership, coordinating and leading on cross-departmental initiatives, and ensuring policies and procedures are current and properly embedded across the organisation. You will also serve as the primary administrative support to the Board of Trustees.

The role includes office management, administration, HR processes, governance support and reporting. Responsibilities include managing contractors and suppliers, implementing and improving IT systems, supporting recruitment and induction, maintaining staff records, coordinating training, organising and clerking Trustee meetings, supporting Trustee recruitment and making statutory returns.

The Operations Manager will also coordinate and contribute to grant applications, lead on reporting to Arts Council England as per grant requirements, and contribute to the activities of other departments as required.