Operations Manager: Learning and Engagement

What You Will Be Doing

• Team Leadership: Line-managing Operations Assistants and overseeing workflow alongside another Operations Manager.
• Programme Delivery: Planning and scheduling Learning and Engagement activities, monitoring KPIs and budgets, managing assets and resources, and ensuring seamless delivery across IWM sites.
• Systems & Processes: Designing and maintaining efficient operational systems, identifying time-saving solutions, and promoting shared responsibility across the team.
• Site Coordination: Responding to the unique needs of each IWM site, adapting plans and resources accordingly, often at short notice.
• Collaborative Working: Supporting Executive Producers in programme planning, coordinating school volunteering, and liaising with Estates teams to communicate operational changes.
• Communication: Acting as the first point of contact for operational enquiries, maintaining clear and professional communication with staff, casual workers, and volunteers.
• Monitoring & Reporting: Managing departmental budgets, coordinating school bookings, processing ticketing data, and contributing to evaluation and reporting in line with IWM’s strategy.

Who We Are Looking For

• Proven experience in managing complex programme logistics and resource planning.
• Strong skills in monitoring datasets and contributing to programme evaluation.
• A collaborative mindset with the ability to adapt communication styles to support diverse teams.
• Experience in line-management and working with contractors, freelancers, and volunteers.
• Excellent communication and stakeholder engagement skills across large organisations.
• Flexibility and agility in managing multiple projects simultaneously.

Apply Now

Apply today and help us deliver inspiring programmes that connect people with history in powerful and engaging ways.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.