Rich Mix
Job Summary
Job Description
The role oversees venue operations, including bar and income, health and safety, and event logistics. A key responsibility is driving bar profitability by optimising stock control, pricing strategies, and service efficiency. Additionally, the role focuses on maximising efficiency by managing staff rotas, balancing the budget and operational needs.
The Operations Manager will support the Head of Operations in managing the Operations budget, negotiating contracts and developing a training programme to motivate a team of Duty Managers, Visitor Services Assistants and Supervisors.
The Operations Manager will lead and model a culture of exceptional customer service, setting standards, proactively seeking feedback, and delivering a welcoming and inclusive environment for all Rich Mix audiences.
The role requires the Operations Manager to spend 50% of their time on ‘the floor’ monitoring and improving the culture and customer service.
Job Requirements
Minimum 3-5 years of experience in visitor services, venue operations, or hospitality management, preferably in an arts, cultural, or entertainment venue.
Experience in working within customer service roles and demonstrable excellent customer service skills.
Experience of bar operations including stock control, pricing strategies, and revenue maximisation in bar and venue settings.
Experience of managing safety and security procedures
Experience of budget management, GP margins and sales reporting.
Experience in recruitment, performance management, and delivering training.
Experience in complaint handling and resolution.
Strong ability to manage and coordinate multiple operational functions, including visitor services and bar operations.
A team player with the ability to delegate and communicate effectively, fostering a positive team culture.
In-depth knowledge of health and safety regulations
Please see our online job pack, linked below, for more information.
Job Overview
- Job Title: Operations Manager
- Salary: £30k-£40k
- Hours:
Full time - Artform: Combined arts
- Role: Technical & Production
- Contract: Permanent
- Closing date: Wed, 16 Jul 2025
-
Location:
London
Job: Operations Manager
Job: Operations Manager
Organisation: Rich Mix
Postcode: E1 6LA
Apply now
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