Office & Volunteer Coordinator

Reporting to: Deputy Director
Hours: 25 hours per week over 5 days (open to flexibility)
Salary: £18,000 per annum (£27,000 FTE)

Main purpose of role: To manage a portfolio of administrative functions across the charity’s operations, including overseeing volunteer coordination, managing core team functions such as HR administration, acting as secretary to the board of trustees and ensuring the smooth day-to-day running of the office.

Key Areas of Responsibility:

Volunteer Coordination
Coordinate the practical aspects of our volunteer experience ensuring a positive experience by:

• Communicating and managing volunteering opportunities, ensuring appropriate coverage for activities and events.
• Supporting volunteer onboarding, training coordination, and ongoing engagement.

HR and Team Support
Hold in-house responsibility for the HR function for our small team including:

• Managing the administrative tasks related to staff onboarding, departures, and HR record-keeping.
• Coordinating internal communications, meetings, and team activities.

Office Management
Manage the office, keeping our equipment and supplies in order with responsibility over office budgets. This will include serving as the key contact for external IT support and managing basic tech logistics (e.g. phones, equipment).

Finance support
Support our Management Accountant with invoice entry and generating reports as/when required.

Customer Service
Be our visitors’ first port of call on phone and online, acting as a primary ambassador for the charity by:

• Providing a welcoming and responsive first point of contact for customer enquiries across phone, email, and in-person interactions.
• Ensuring efficient handling of customer requests, including ticketing and general communications.

Governance Support

• Act as the liaison for the Board of Trustees, ensuring meetings, records, and communications are effectively managed.
• Maintain up-to-date statutory records and ensure compliance with regulatory bodies.