Membership Services Manager (Member Relations)

  • Contract
  • London

The British Museum


Job Summary

This is a fantastic opportunity for a customer service professional to join the Development department working with Members of the British Museum Friends.

Job Description

The British Museum is proud to be one of the world’s most visited museums. In 2024, its home in Camden received 6.5 million visitors, more than any other museum in the UK. Against this backdrop, the British Museum is now undergoing an extraordinary transformation, and we look forward to the upcoming display of the Bayeux Tapestry.

As Membership Services Manager (Member Relations), you will take responsibility for the management and administration of primarily back-of-house Member relations and support, with a particular focus on managing the Membership contact centre and maintaining a first-class service for all Members.

Job Requirements

The successful candidate should demonstrate:

  • The ability to Tackle complex problems while delivering the best outcomes for the Museum and Members alike,
  • Previous experience in a busy customer service role, ideally working in a senior role or managing a telephone contact centre/customer inbox.
  • Strong expertise and experience with CRM databases (preferably with experience of Raiser’s Edge) as well as experience with credit and debit card payment systems
  • Experience with resolving complex problems and handling complaints
  • Fantastic telephone manner and correspondence skills
  • First-class time management, for themselves and team members

Job Overview

  • Job Title: Membership Services Manager (Member Relations)
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Fundraising
  • Contract: Permanent
  • Closing date: Mon, 24 Nov 2025

  • Location:

    London

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Job: Membership Services Manager (Member Relations)

Job: Membership Services Manager (Member Relations)

Organisation: The British Museum

Postcode: WC1B 3DG

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