Membership Services Coordinator (Member Relations)

This is an exciting time to join the Membership Services team at the British Museum. As we continue to evolve and enhance the experience we offer our Members, we’re looking for a proactive and customer-focused Membership Services Coordinator to play a key role in helping us deliver an outstanding service.

This position offers a unique opportunity for someone who enjoys improving processes, solving problems and building strong relationships. You’ll work at the heart of our Membership operation, helping to shape how we support Members, develop best practice and contribute to continuous service improvements across the team. You would support the manager in looking after the department and providing training and support for new team members. This role offers excellent opportunities to broaden your skills, take on additional responsibility and develop expertise across customer service, membership operations, reporting and stakeholder engagement.

If you’re passionate about delivering exceptional customer experiences and are looking for an opportunity to make a meaningful impact while growing your own skills and career, we’d love to hear from you.