Member Communications & Engagement Manager

Making Music is the UK association for leisure-time music, with 4,000 music groups in membership including choirs, bands, orchestras, and ensembles of all kinds.

We are looking for a full-time Member Communications & Engagement Manager to join our Marketing team. This is a hands-on role focused on helping our members feel informed, supported and inspired while also contributing to our recruitment and advocacy goals.

You’ll lead on email communications, member onboarding journeys and engagement initiatives that celebrate and involve our members. You’ll also write and deliver campaign communications, support press activity, and collaborate with colleagues across the organisation to ensure our messaging is clear, consistent and impactful.

What kind of talent are you looking for?

You’ll be a confident communicator with a flair for writing and a strong understanding of how to engage audiences through email and digital content. You’ll be comfortable using data to improve performance, and you’ll enjoy working collaboratively in a small, friendly team.

We’re looking for someone who is:

• Skilled in email marketing and audience segmentation
• A great writer with a warm, inclusive tone
• Comfortable using digital tools and platforms (e.g. email systems, CMS, analytics)
• Proactive, organised, and member-focused

Experience in a membership organisation or the arts/culture sector is a bonus-but not essential.

Is diversity important for Making Music?

Yes, it is!

We understand that having different voices from all sections of society in our team will help us be the best we can be and best support our diverse membership. We especially welcome applications from disabled people, people of the Global Majority or people whose socio-economic background has limited their opportunities.