Junior Customer Coordinator

  • Contract
  • London

The Classic Prop Hire Company


Job: Junior Customer Coordinator

Job: Junior Customer Coordinator

Organisation: The Classic Prop Hire Company

Postcode: WD6 1DN

  • Job Title: Junior Customer Coordinator
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Film
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 09 Oct 2026

  • Location:

    London

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Job Summary

The Classic Prop Hire Company is one of the UK’s leading names in prop hire for film and television. We are a creative business, built around customers and a real passion for what we do. We’re looking for a friendly, enthusiastic and proactive Junior Customer Coordinator to join our Classic team.

Job Description

This is a fast-paced, customer-facing role. Dealing with busy set decorators, buyers and stylists, often working to tight deadlines and expecting a high level of service. A large part of the role is managing email enquiries and orders, often with quick turnaround times, so you’ll need to be responsive, organised and confident managing competing priorities while maintaining accuracy and a warm, welcoming approach.
Hospitality is at the centre of our business. We believe the creative people in our industry need to be looked after, and this would be an essential part of your role. This includes making tea & coffee and offering breakfasts and lunches to all our customers.

Job Requirements

Under the guidance of the Head of Classic, you would welcome and assist customers visiting the Classic department, creating a positive, warm and professional experience. Managing customer enquiries by email, telephone, and face-to-face.

Assist the Hospitality Coordinator when required and provide cover during annual leave or sickness.

Offer ad-hoc support to the wider hire team during busy periods.

Develop a good knowledge of our stock, including different periods, designers, materials and styles. Keep up to date with new additions to the collection and develop a strong understanding of period furniture and design.

Carry out other ad hoc duties across the business as needed.

How to Apply

Why join us?
This is a great opportunity for someone at the beginning of their career who wants to work directly with creative professionals across film, TV and the wider creative industries.
If you’re curious, creative, organised and genuinely interested in people, we’d love to hear from you.
Please send your CV and short cover letter to Lucy McAllister at [email protected].
Please note applications close at 5.30pm on 9th October 2026. We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage you to apply early.
We believe in equality and inclusion, and welcome job applications from everyone, provided you meet the criteria for the job.
Proud to be a Living Wage Employer and an accredited member of the Living Wage Foundation.

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