Hires & Events Coordinator

Reporting to the Head of Visitor Experience and Events, this role can be full-time or part-time (minimum 3 days spent on hires and events coordination, option of 1-2 days covering front-of-house shifts; occasional evenings/weekends).

1. Hire Enquiries & Client Liaison

• Respond to all hire enquiries within 3 working days, providing friendly and professional information about spaces and services.
• Work closely with the Head of Visitor Experience & Events and Production Manager to convert enquiries into confirmed bookings and deliver a smooth customer journey.
• Provide clear and accurate quotes, draft hire agreements, issue, and chase invoices.
• Liaise with the Production Manager regarding theatre hires, ensuring smooth coordination with the wider programme and technical requirements.

2. Hire Administration & Systems Management

• Keep the Plinth platform up to date for all hires, ensuring accurate schedules, contacts, costs and event details.
• Manage Chelsea Theatre’s presence on third-party hire platforms, updating listings and responding promptly to leads.
• Monitor hire activity, track income, and prepare regular hire performance reports for the Head of Visitor Experience & Events and CEO.
• Ensure all hire documentation is accurate and accessible.

3. Event Coordination & Delivery

• Support the planning and delivery of hires and events, liaising with technical, caf /bar and front-of-house teams to ensure smooth handovers and operations.
• Act as a point of contact for hirers on the day of their event.
• Assist in preparing event schedules, checklists and risk assessments where required.

4. Front of House Support (if 4 days per week or full-time role)

• Work 1-2 days covering front-of-house shifts, ensuring excellent visitor service across weekly activities, caf /bar operations, performances and events.
• Keep the front of house areas tidy.
• Check toilets and replenish supplies.
• Sell tickets in person at the box office.
• Monitor the admin email.