Head of Commercial & Visitor Experience

  • Contract
  • London

Crystal Palace Park Trust


Job: Head of Commercial & Visitor Experience

Job: Head of Commercial & Visitor Experience

Organisation: Crystal Palace Park Trust

Postcode: se192bb

  • Job Title: Head of Commercial & Visitor Experience
  • Salary: £40k-£50k
  • Hours:
    Full time
  • Artform: Charity
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Mon, 02 Jun 2025

  • Location:

    London

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Job Summary

The Head of Commercial & Visitor Experience will lead on restoring the park’s position as one of the UK’s leading visitor attractions by overseeing a smooth running of the park and creating a warm and accessible welcome for all visitors.

Job Description

The Head of Commercial & Visitor Experience role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for an experienced commercial and visitor experience professional to join our friendly team in the new post of Head of Commercial and Visitor Experience, reporting into our trading board, Crystal Palace Park Events Ltd (CPPEL), and line managed by the Director of Park Management.

Responsible for achieving ambitious income targets, you will lead the management, development and growth of key revenue generating activities including concessions, leases, retail, licensing, catering, markets and car parking activity (and excluding events and venue hire). Alongside this you will oversee the smooth running of the park as a visitor attraction, ensuring an excellent visitor experience and an accessible, warm welcome to all.

You will be a creative and entrepreneurial team player with experience working in a visitor attraction, cultural, heritage or park setting and a proven track record in business development and income generation.

How to apply:

Please submit the required documents to mailto:[email protected] – [email protected] with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am

All applicants must submit an Equal Opportunities Form

Job Requirements

  • Proven track record of managing sustainable commercial income streams, ideally across retail and hospitality and within a museum/heritage/visitor attraction/park setting
  • Strong commercial acumen and a track record of developing successful strategies and new business growth whilst maintaining a balance with social and environmental priorities
  • Experience of delivering an excellent visitor experience and effective visitor operations in a visitor destination

How to Apply

Please submit the required documents to [email protected] with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am
First round interviews will be held w/c 9 June 2025
Second round interviews to be confirmed.
All applicants must submit an Equal Opportunities Form
Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

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