Gallery Host (Seasonal)

  • Contract
  • London

Serpentine Galleries


Job: Gallery Host (Seasonal)

Job: Gallery Host (Seasonal)

Organisation: Serpentine Galleries

Postcode: W2 3XA

  • Job Title: Gallery Host (Seasonal)
  • Salary: £20k-£25k
  • Hours:
    Full time
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Mon, 09 Feb 2026

  • Location:

    London

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Job Summary

We are looking to recruit Gallery Hosts to join our Visitor Experience team for our summer season! If you have experience in customer-facing roles and the ability to actively provide a welcoming, enriching, and memorable experience, this will be an exciting opportunity for you to work at Serpentine.

Job Description

We are looking for individuals with experience in a customer-facing role and the ability to actively provide a welcoming enriching and memorable experience. You will be a clear and effective verbal communicator with a flexible approach, willing to take on a variety of tasks inclusive of providing visitor tours of our exhibitions.

You will welcome visitors and guests to Serpentine, and be able to manage queries using excellent customer service skills and escalating when necessary. You will encourage visitors to attend both Galleries – Serpentine North and Serpentine South – promoting our exhibitions, our annual Pavilion and provide information on exhibitions, events and the surrounding area to enhance their visit.

You will also have the opportunity to learn about Serpentine’s programme, from artists to art works on display and share your knowledge by providing tours to visitors. You will also be involved in sales by promoting and selling merchandise, and advising on product information, availability and pricing.

This is an exciting opportunity to work for an internationally renowned gallery. You’ll be hands on, happy to pitch in and enjoy working in a dynamic environment where no two days are the same.

Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Employment will be conditional on the successful completion of this check in line with our safeguarding policies.

Closing Date:Sunday, 8 February 2026 at 23:59.

Recruitment Day:Monday, 16 February 2026 between 9:30 – 14:30.

Visitor Experience Induction Day (paid): Monday, 2 March 2026 between 9:30 – 17:30.

Contract start date:Thursday, 26 March 2026

Contract end date:Sunday, 23 August 2026

Please ensure you can commit to this timeline prior to submitting your application.

Job Requirements

Essential:

  • Experience working in a customer-facing environment and delivering excellent customer service.
  • Ability to actively provide a welcoming enriching and memorable experience.
  • A clear and effective verbal communicator.
  • Flexible approach, willing to take on a variety of tasks.
  • Ability to work to own initiative and as part of a team.
  • Vigilance within surroundings and awareness of security issues.
  • Excellent presentation, punctuality and reliability.
  • Alertness for quick response to emergency situations and evacuations.
  • Flexibility to work mornings, evenings, weekends and bank holidays.
  • Experience in Microsoft Office.

Desirable:

  • Previous experience in a gallery/museum/hospitality setting.
  • Awareness of Health and Safety issues.
  • Fluent in another language and/or sign language skills.
  • Previous experience working with a Ticketing System would be an advantage.
  • An up-to-date First Aid Certificate.

How to Apply

Please apply with your CV & cover letter. In your cover letter, please address:

How your knowledge, skills and proven experience will bring benefit to the role;
Examples of how you have applied skills and experience relevant to this role in your current or previous work;
What specifically attracts you to this role and Serpentine.

Apply now
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