Front of House Officer

Norden Farm Centre for the Arts


Job: Front of House Officer

Job: Front of House Officer

Organisation: Norden Farm Centre for the Arts

Postcode: SL6 4PF

  • Job Title: Front of House Officer
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Combined arts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 26 Oct 2025

  • Location:

    South East

    | view on Google Maps

Job Summary

We’re looking for a welcoming and proactive Front of House Officer to join our team at Norden Farm. You’ll play a key role in creating a positive experience for all visitors – including audiences, artists, and other guests – while helping to maintain our buildings and spaces to a high standard.

Job Description

This is an excellent opportunity for someone who enjoys working with people and is looking to build a career in the arts, hospitality, or events industries.

Our ideal candidate will be:

Friendly, approachable and confident when engaging with the public

Organised and reliable, with good attention to detail

Interested in the arts and enthusiastic about supporting creative activity

Physically fit, as the role involves some lifting and moving quickly between areas on site

Hours: Full Time 39.5 hours (plus 30 minute breaks) Monday – Sunday

Salary: £25,380 per annum

Key Responsibilities Include

  • To ensure that all users of Norden Farm receive excellent customer service
  • To work closely with and support volunteer stewards during events
  • To welcome visitors to Norden Farm and provide information as required
  • To work on the Box Office when required
  • To support Front of House sales including catering (caf bar) and retail (merchandise, jewellery, markets)
  • To deputise for the Entertainments Licensee in her absence

Download the full job description and Application pack via the Norden Farm website.

Job Responsibilities

Person Specification

Essential

Candidates must be able to demonstrate:

  • Experience of working with the public
  • A friendly, can-do persona
  • An understanding of high-quality customer service
  • A good level of physical fitness (as lifting and moving furniture to re-set rooms is required on a regular basis)
  • A good level of computer literacy (training on specific software programmes will be provided)
  • A keen eye for detail
  • Excellent communication skills, both written and verbal
  • Ability to work unsupervised
  • Excellent organisational skills
  • A genuine interest in the arts

Desirable

  • Front of House experience in a similar environment
  • Experience of working in a Box Office, particularly operating Spektrix
  • Own means of transport
  • First Aid qualification

Norden Farm uses Spektrix for box office ticketing, and Microsoft Office 365 for administrative purposes.

How to Apply

Visit the Norden Farm website to download an application pack.
Please email completed applications to [email protected]

Apply now
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinmedia.net) you saw this job posting.